Animal Welfare
Due to the concept of our hotel, it is not appropriate to have pets. However, food waste from our hotel is collected daily and sent to animal shelters designated by the municipality.
Pollution Monitoring, Minimization and Environmental Cleaning
Our hotel is located in the city center. Work is carried out periodically to clean the hotel area and remove waste that may cause pollution. Environmental pollution is prevented thanks to the garbage bins located in the common areas of our hotel. Thanks to regular cleaning of the area by the House Keeping team, naturally occurring pollution is prevented. In order to minimize pollution in the indoor and outdoor areas of our hotel, hotel staff are given training on environmental pollution.
It is our principle to create environments with a sustainable and environmentally friendly approach in our hotel, thanks to the various plants in the landscaping, and our team continues our struggle in every aspect to maintain live plant environments by performing periodic plant maintenance in the social environments inside and outside the hotel.
In addition, we remind all our guests who stay or visit our facility to use resources efficiently at points they can reach, with posters and visuals, and reflect our work in this direction. We ask questions about our policy in our satisfaction survey application, including the opinions and comments of our guests, and we carefully evaluate their suggestions.
Efficient Building and Infrastructure
In terms of exterior architecture, ISNOVA HOTEL is built in the unique building style of the region, ensuring that it is in harmony and harmony with the architecture of the region. The hotel building layout is placed in line with the street style architecture of historical buildings, and in this way, we apply the natural layout to our hotel with our structure that adopts the style of the streets and the city.
OUR GENERATIONS WILL NOT FORGET US FOR SUPPORTING OUR STRUGGLE TOGETHER WITH YOU, OUR GUESTS, TO LEAVE A LIVABLE WORLD TO THE NEXT GENERATIONS AND RESPECTFUL FOR NATURE…
Energy-saving
All lighting used in our hotel is LED lighting. Thanks to the use of LED lighting in terms of energy saving, 80% energy loss is prevented. Our energy policy is; Our work will continue by making continuous improvements in line with the goals stated below.
To identify areas where energy and fuel use is intense,
Installing meters on devices that consume high energy,
To determine the personnel who will collect energy data,
To save energy by making small changes,
Maintaining all devices and ensuring they are working effectively,
Choosing alternative products that consume less energy,
Using bicycles and environmentally friendly vehicles around the hotel,
Constantly monitor the hotel’s environmental performance and set realistic targets based on the results.
It is to determine.
Water Saving and Management
In our hotel, aerators are used in faucet and shower head systems in order to save water. The aerator used increases the flow density by allowing the exiting water to come into contact with air. In addition, it increases the wetting effect as the water released is less but more concentrated.
The intended function of the aerator is to mix air into the water, thus significantly saving water. For this purpose, increasing the number of aerator usage is among our primary goals.
Mains water in our hotel is provided by the Municipality. Mains water is analyzed periodically and our guests are constantly monitored to ensure that they use healthy water. It is aimed to reduce water consumption by using sensor devices in all public area WCs. In addition, the toilets in the room and other areas are designed with two chambers. Posters and visual information about the efficient use of water, sustainability and transferring it to future generations are published in areas of the hotel where guests can see it, such as the elevator and reception.
In order to minimize the consumption of resources, we periodically organize training for our personnel by expert department managers and occupational safety experts. Likewise, on-site and practical training is provided on chemical usage. We frequently follow the innovations in the renovation, repair or maintenance works to be carried out within the hotel in order to ensure the correct use of natural resources.
Cleaner Transportation
We have gasoline and diesel powered company vehicles in our business. The most important pollutants released into the air from the exhaust system of these vehicles are carbon monoxide, hydrocarbons, sulfur dioxide (in diesel engines), nitrogen oxides and lead. The target we have set for the next 2024 is to convert at least 2 company vehicles into 100% electric vehicles.
to replace with .
SOCIAL AND CULTURAL
As İsnova Hotel, one of our priorities is to make maximum efforts to provide a fair and peaceful environment for our employees. We comply with all national and international legislation for worker health and safety and act in coordination with a corporate OHS company.
We inform our employees by organizing regular trainings by the Occupational Safety Specialist, workplace physician and Human Resources department on many issues such as all kinds of accidents that may occur in the working environment and the precautions that can be taken before the accident, the legal rights of our personnel, and we always aim to prepare a safer and healthier environment for the employees of the institution. We regulate working hours in accordance with legal regulations and fully cover their rights in case of overtime. The working hours of our interns, who are preparing for the sector, as well as our staff, are regulated in accordance with the legal legislation and all their rights are covered by our facility. We conduct anonymous surveys for our employees at certain periods and carefully evaluate their opinions about the sustainability of the facility and the issues that need to be improved. We obtain information about the problems they experience and make arrangements and improvements in a short time.
İsnova Hotel We offer equal opportunity to all our employees and our disabled employees; We are sensitive about avoiding discrimination based on language, religion, race, marital status and gender. Our attitude is always opposition to sexual or any form of exploitation or harassment, both within the institution and within the country, and as the facility management, we undertake to do our part in such situations.
Education
We frequently organize trainings to ensure the personal development and motivation of our employees, to ensure that they adopt corporate culture and sustainable tourism issues, and to become individuals who are sensitive to nature and the environment. In addition, we provide training under the same conditions to our interns who have just stepped into the tourism sector and to our employees working in our hotel through the İŞ-KUR program. Along with our in-house training, we also receive support from educational institutions. Active support is also received from many educational portals such as Anatolian Hotel Management and Tourism High School. Local residents are preferred among our employees.
Tourist Visits to Cultural Sites and Indigenous Communities
Purchasing or renting a high-capacity tour vehicle within the hotel is among our goals in the future, and it is among our goals to promote the region periodically by visiting it with our hotel guests who want to have information about the natural and historical heritage in the ANTALYA region.
Our contribution to the Protection and Promotion of Cultural Heritage
DUDEN WATERFALL
IT IS ONLY 12 KM FROM OUR HOTEL.
The water flowing from above in a waterfall in Düdenbaşı is the water coming from the Kepez hydroelectric power plant. After Düdenbaşı, the Düden Stream, which is divided into two main channels in the Koyunlar Regulator, flows into the Mediterranean by making a waterfall from a 40-meter-high travertine threshold in the east of Antalya, 9 kilometers later.
Source: “Düden Waterfall” Antalya from Past to Present [I. Volume], Antalya Provincial Directorate of Culture and Tourism (2012)
Aspendos Theatre, Serik
ONLY 60 KM FROM OUR HOTEL. IT IS FAR AWAY.
With a history of 1800 years, the Ancient City of Aspendos is one of the most important historical places in Turkey and also one of the best-preserved ancient theatres. The theater, which fascinates people with its story, is one of the most beautiful examples of old architecture. The open-air theater built by architect Zeno is still used for concerts and events. The building, which amazes with its sound and acoustic distribution, attracts the attention of many local and foreign tourists. Aspendos Theatre, which has been the subject of many articles and writings, is one of the wonderful buildings that amaze with its beauty.
YİVLİMİNARE MOSQUE AND CLOCK TOWER
IT IS ONLY 10 KM FROM OUR HOTEL.
It was built by the Anatolian Seljuk Ruler Alaaddin Keykubat I in 1230. The most distinctive feature of the Yivli Minaret Mosque is that it is not similar to other structures in Anatolian Turkish Architecture. It is also the oldest known building that has survived to the present day. The mosque is considered one of the most beautiful examples of Seljuk architecture in Antalya. The mosque, which draws attention with its base made of cut stone, makes a big difference in terms of architecture and aesthetics with its colorful tiles and 8-fluted minaret.
HADRIAN’S GATE
IT IS ONLY 9 KM FROM OUR HOTEL.
It was built for Hadrian’s visit to Antalya in 130. Unfortunately, the gate built between the Antalya walls could not be used for many years as the walls blocked the entrance. The gate, which still maintains its magnificent appearance today, is also referred to as the “Three Gates” by the people of Antalya. The distinguished structure, which has survived to the present day, attracts the attention of many local and foreign visitors.
Hadrian Cap
Isı is an important architectural structure among the popular historical places of Antalya that must be seen to imagine the impressive days of the past.
ANTALYA MUSEUM
IT IS ONLY 8 KM FROM OUR HOTEL.
In Antalya Museum, which is the most comprehensive archeology and history museum in Antalya, many works related to thousands of years of life in Antalya, from the first life to the present day, are exhibited chronologically. Different works of art, from toys that children played with centuries ago to a wide variety of mosaic works, are exhibited in the sections of the museum.
The establishment of the museum actually embodies a story of salvation. The museum was established in 1922 during World War I to protect historical artifacts in the region.
Thanks to its values, Antalya Museum won the “Council of Europe Museum of the Year” award in 1988. This award shows how successful the museum is in achieving its goals and conveying the history of Antalya.
LARA BEACH
OTHER HISTORICAL ARTWORKS OF ANTALYA
INSIDE THE CASTLE – PERGEPATARA GATE – DIM CAVE
OUR HOTEL PLAYS A PIONEERING ROLE IN THE PROMOTION OF HISTORICAL PLACES IN ANTALYA.
IT ALSO PROVIDES SPACE ON THE WALLS OF OUR HOTEL.
ECONOMIC AND QUALITY
Environmental Purchasing
Local purchasing is carried out through companies serving around ANTALYA and in the KEPEZ District region. There are no written contracts regarding companies. The mentioned supplier companies; Environmental purchases are made to meet immediate needs at various times, including the market.
Local and Regional Purchasing
Our purchases for our hotel needs are made within our region in order to support local producers. We ensure that the food products purchased from our local suppliers consist of GAP Good Agricultural Practices and Ecological and Organic product groups. Eggs served at breakfast are supplied from local tradesmen and farmers. 70% of all our fruits and vegetables are made of Good Agricultural Practices and consist of Ecological products. Around 30% are non-local products. Çengel village cucumber, kanlica yoghurt and its products are used.
LOCAL EMPLOYMENT
Local Employment is the priority in your Human Resources department’s selection of personnel to work within our business. 60% of the employees in our business consist of people who work and live locally in Çeşme and its surroundings. Recruiting our successful employees at the opening of each season is among our priorities.
QUALITY
Our Sustainability Performance studies are regularly analyzed by our Responsible Team in our facility, and our reports and feedback are published on our Website. The implementation processes of our Environmental, Social, Cultural and Quality studies are constantly monitored and followed with our continuous improvement perspective.
The suitability of these activities of our facility will be proven by our Quality Certificates. Our facility will have ISO 9001:2015 Quality Management System, ISO 14001 Environmental Management Systems, ISO 22000 Food Safety Management Systems and ISO 10002 Customer Satisfaction Certificates.
Our Food Safety Policy;
With the ISO 22000 Food Safety Management System, we constantly improve our service quality by offering healthy, reliable and original products that comply with legal requirements and guest expectations.
Our Environmental Safety Policy;
ISO 14001 Environmental Management System, Environmental Policy has been created to determine the environmental consequences of all our activities, to constantly minimize our impact on the environment and to contribute to the development of the local community. All our Facility employees are required to comply with this policy.
Our Quality Management Systems Policy;
Our ISO 9001:2015 Quality Management System is both a set of guiding principles and a philosophy to ensure the continuous development of our business. QMS. We define it as quantitative methods applied to continuously improve and develop all processes, materials and services, suppliers and all employees that will meet the current and future needs and expectations of customers. These are our management styles that deal with the mutual cooperation of all people within the business and in a way that meets and even exceeds customer expectations and needs in relation to business processes in order to produce goods and services of monetary value.
Our Customer Satisfaction System Policy;
ISO 10002 Customer satisfaction quality management system is the ISO standard that contains guidelines for handling customer complaints in organizations.
To increase customer satisfaction by creating relevant units for customer feedback (including complaints), resolving complaints and increasing the organization’s ability to improve products and customer service,
Continuous training is provided to the organization’s staff in order to increase customer satisfaction.
to ensure,
Recognizing the needs and expectations of customers and being informed on issues related to them,
To create communication channels that can easily convey all requests, suggestions and complaints of customers to the organization and to ensure their use by announcing them,
Requiring the analysis and evaluation of complaints to improve product and service quality,
Ensuring that CPA records are opened and the process is followed in order to follow up on complaints and suggestions,
Reviewing the effectiveness and efficiency of the organization in complaints handling processes.
Legal Compliance
Our business carries out its operations in accordance with all Legal Legislation Provisions.
Customer happiness
GUEST RELATION OPERATION IN OUR HOTEL
In our hotel, one person is responsible for the guest relation department. Daily operation begins with receiving guests’ complaints, suggestions and requests at breakfast, mostly in a conversational and informative atmosphere. These are forwarded to the departments during the day and resolved with the knowledge of the guest. In daily operation, special days of the guests such as birthdays, wedding anniversaries, and honeymoon are followed, and decorations are made and refreshments are left in their rooms, with the guidance of the relevant departments. The same procedure is applied to VIP and Repeat guests.
Appointments are made and information is provided for the places that guests want to visit, both inside and outside the hotel. The working approach of our hotel is completely guest-oriented. The staff receives training on these subjects before the hotel opens, and this is reflected in the high ratings made to our hotel on all kinds of sites, agencies, booking com, Expedia, Tripadvisor.
The guest relation department deals not only with taking care of the guests, but also with the operation of the hotel and ensures integrity between them. Therefore, minimizing incoming complaints also falls under the responsibility of the guest relation.
We promise to fulfill all the needs of our guests and exceed their expectations in line with sustainable criteria.
Here we offer you what we offer in terms of Sustainable Tourism criteria.
Firstly!
WITH RESPECT FOR NATURE AND THE ENVIRONMENT…
In the promotion of the existence of our historical monuments in the rich natural wonder environment of ANTALYA,
WE PLAY AN EFFECTIVE ROLE IN THE PROMOTION AND OWNERSHIP OF EACH OF THEM INDIVIDUALLY.
With our experienced team, we care about fulfilling not only your needs but also your instant requests.
Our region in ANTALYA; High quality delicious food and beverage alternatives from GURME Products and our Team are always at your service.
A unique experience awaits you in our hotel’s Restaurant and Bar. You can enjoy our cold and hot drinks and have nice conversations in the Cafe section of our hotel. In addition to its unique concept and design, İsnova Restaurant offers flavors interpreted with innovative presentation of Traditional Turkish and World cuisine. Since we do not serve alcohol, non-alcoholic soft drinks accompany your meals. We are happy to host you in the busy business life at our Restaurant, where you can have a pleasant time during your business or leisure meals.
LEARNING NEW THINGS, ACHIEVING NEW GAINS
EXTRAORDINARY BREAKFAST AND INNOVATIVE FOR OUR GUESTS WHO WANT
WE OFFER OPPORTUNITIES FOR YOUR HOLIDAY EXPERIENCES
HONEYMOON AND FAMILY…
Beautiful privileges that fulfill your honeymoon dreams in ANTALYA are at İSNOVA HOTEL! Here, honeymoon couples are offered many opportunities that will make the most special holidays of their lives even more beautiful.
WE AIM THAT ALL OUR GUESTS CAN GAIN HEALTH, FITNESS AND NATURAL BEAUTY IN A RELAXED AND PEACEFUL ENVIRONMENT.
Cleaner Transportation
We have gasoline and diesel powered company vehicles in our business. The most important pollutants released into the air from the exhaust system of these vehicles are carbon monoxide, hydrocarbons, sulfur dioxide (in diesel engines), nitrogen oxides and lead. Our goal for the next 2024 is to replace at least 2 company vehicles with 100% electric vehicles.
SOCIAL AND CULTURAL
As İsnova Hotel, one of our priorities is to make maximum efforts to provide a fair and peaceful environment for our employees. We comply with all national and international legislation for worker health and safety and act in coordination with a corporate OHS company.
We inform our employees by organizing regular trainings by the Occupational Safety Specialist, workplace physician and Human Resources department on many issues such as all kinds of accidents that may occur in the working environment and the precautions that can be taken before the accident, the legal rights of our personnel, and we always aim to prepare a safer and healthier environment for the employees of the institution. We regulate working hours in accordance with legal regulations and fully cover their rights in case of overtime. Working hours of our interns preparing for the sector, as well as our staff, are in accordance with legal regulations.
